IT Desktop Support Technician - Onsite

Position: IT Desktop Support Technician – Onsite
Department: Technical Services
Employment Type: Full-time, Non-Exempt
Pay: Starting at $24/hour

IT Desktop Support Technician – Onsite

Itechra is seeking a motivated IT Desktop Support Technician – Onsite to join our Technical Services team. This full-time role is dedicated to providing on-site IT support at client locations that require a physical presence, with additional opportunities to assist other Itechra managed service clients when not assigned to a dedicated site.

This position is ideal for someone with 1–2 years of IT experience who enjoys troubleshooting, working directly with end users, and growing their skills in a supportive, fast-paced environment. You’ll gain exposure to diverse technologies while helping clients resolve issues and stay productive.

Duties and Responsibilities (Essential Job Functions):

• Provide on-site IT support at client locations, responding promptly to technical issues.
• Diagnose and resolve hardware, software, and network issues; experience with classroom or business technology (interactive whiteboards, printers) is a plus.
• Use remote monitoring and management (RMM) tools and diagnostic utilities to assist in resolving support requests.
• Troubleshoot and support email platforms including Microsoft 365, Microsoft Exchange, and Google Workspace.
• Assist with network troubleshooting (firewalls, routers, wireless). Exposure to Cisco Meraki or Cisco Umbrella is a plus.
• Support basic server administration tasks (Active Directory, DNS, DHCP, file/print services) under guidance from senior technicians.
• Deploy and configure new PCs, printers, and software applications.
• Create and manage user accounts in Active Directory and Microsoft 365/Azure AD.
• Document troubleshooting steps and technical procedures for reference.
• Provide excellent verbal and written communication with end users.
• Participate in an on-call rotation to support urgent after-hours issues.
• Follow established processes to prioritize and resolve tickets within defined service levels.
• Stay current on new technologies and industry best practices.
• Contribute to a positive team environment through collaboration and participation in team activities.

What We’re Looking For:

• 1–2 years of experience in IT support, help desk, or a related technical role. MSP experience is a plus.
• Associate’s degree, technical diploma, or equivalent hands-on IT experience required. Bachelor’s degree in IT, Computer Science, or a related field preferred.
• Understanding of computer hardware, software, and networking basics.
• Familiarity with Windows, Mac, or Chrome OS, Microsoft Office Suite, and other common applications.
• Knowledge of core networking concepts (TCP/IP, DNS, DHCP, VPN).
• Exposure to Active Directory, Office 365, and Azure AD account management.
• Strong troubleshooting, problem-solving, and organizational skills.
• Effective verbal and written communication skills with the ability to explain technical issues in simple terms.
• Customer-focused mindset and ability to build positive client relationships.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Security+, or Google Workspace Certification are a plus. Itechra supports ongoing training and certification growth.

Physical & Travel Requirements

• Must occasionally lift and/or move up to 50 pounds.
• Regularly required to stand, walk, crouch, and handle IT equipment.
• Frequent travel to client sites required — valid driver’s license is essential.
• Work environment is primarily office or client site with moderate noise.

Why Join Itechra?

At Itechra, we’re more than a Managed Service Provider—we’re a partner in our clients’ success. As part of our team, you’ll:

• Work with a supportive, collaborative group of IT professionals.
• Gain exposure to a wide range of technologies and industries.
• Build a career with opportunities for growth and advancement.
• Competitive Benefit Package including PTO, Medical Insurance, Matching 401K Plan, Professional Development and opportunity for advancement
• Enjoy a team culture that values customer service, problem-solving, and teamwork.

How to Apply:

 If you’re ready to take the next step in your IT career, we’d love to hear from you! Apply today by submitting your resume and a brief cover letter explaining your interest in this role.