AvisBudget - Rental Agent

As a Rental Agent, you will be providing excellent customer service and ensuring smooth car rental transactions. You will handle all aspects of the rental process, from reservations and contract preparation to vehicle inspections and customer inquiries. This role requires a customer-focused individual with strong communication skills and a keen attention to detail.

Responsibilities:

• Customer Service:
• Greet customers and assist them with their rental needs.
• Provide accurate information about rental rates, vehicle availability, and company policies.
• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Ensure a positive and efficient rental experience for all customers.
• Rental Transactions:
• Process rental reservations, contracts, and payments.
• Verify customer identification and driver's license information.
• Explain rental terms and conditions to customers.
• Utilize company computer systems to manage rental agreements and customer data.
• Vehicle Management:
• Inspect vehicles for cleanliness and damage before and after rentals.
• Prepare vehicles for rental, including cleaning and basic maintenance checks.
• Coordinate vehicle pick-up and return.
• Occasionally transport vehicles to different locations.
• Administrative Tasks:
• Maintain accurate records of rental transactions.
• Prepare daily and weekly reports.
• Answer phones and respond to email inquiries.
• Maintain a clean and organized work environment.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment.
• Valid driver's license.
• Basic computer skills.
• Ability to work a flexible schedule including weekends and holidays.