Receptionist

Job Summary: The Receptionist performs a variety of tasks as it is the first contact via telephone by the prospective patient including providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients; assisting patients/clients with forms. The Receptionist must serve as a point of contact with other internal and external department. Essential Duties and Responsibilities • Greets and receives all visitors/patients who approach the Receptionist Area • Answers all questions related Medical Center Services, the location of these services and how the services can be obtained • Provides in-patient information and is responsible for the Visitor Pass policy • Answers routine questions and directs patients/visitors to appropriate areas within Medical Center • Answers telephones and responds to routine inquiries regarding patient information utilizing the ADT and patient Census reports • Issues patient visitor passes to authorized persons per medical center policy • Contacts Nursing Units for approval before permitting visiting during non-visiting hours • Maintains an orderly Visitor Pass Filing System • Monitors visitor pass for shortage and replacements • Picks-up census sheets from admitting office • Reports all lobby injury incidents immediately to the Nursing Supervisor on 3 Linsky who will investigate • Prepares an Incident Report on any injury occurring in the Linsky Lobby • Notifies Environmental Services if Lobby Area needs to be clean • May be required to perform other duties as assigned