Mailroom & Print Services Associate

Position Summary

We are seeking a Mailroom & Print Services Associate to support daily operations at Wick Buildings in Mazonanie, WI. The role includes processing incoming/outgoing mail and packages, performing copy/print production tasks, and delivering excellent customer service to end users. This position is best suited for someone with a strong service mindset, organizational skills, and an interest in learning new processes. The assignment length is up to 12 months, with the possibility of conversion to a permanent role based on performance.

Key Responsibilities

• Sort and process incoming USPS mail and third-party carrier packages (FedEx, UPS, etc.).

• Complete print and copy requests using onsite copier equipment.

• Provide friendly, professional customer service in a corporate environment.

• Maintain an organized, efficient workspace and follow all site procedures.

• Safely lift/move packages up to 30 lbs and assist with moving equipment when necessary.

• Collaborate with team members to meet service-level expectations.

Qualifications

• High school diploma or GED required.

• 1–2 years of relevant experience (mailroom, copy/print production, or related field).

• Customer service background strongly preferred.

• Related copy/print job experience is a plus.

• May require valid driver’s license and minimum auto insurance (per Ricoh policy).

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.

• Strong organizational skills with ability to prioritize tasks.

• Good PC skills and comfort with office equipment.

• Basic math and filing skills.

• Ability to learn and apply technical processes.

Working Conditions / Physical Demands

• Office environment with standard lighting, ventilation, and noise levels.

• Requires standing, walking, bending, stretching, and other physical activity.

• Regular lifting of up to 50–55 lbs; pushing/pulling equipment on wheels up to 700 lbs.

• May involve walking between buildings.

• Requires moderate manual dexterity and use of basic tools, calculators, keyboards, and equipment.