Spanish Speaking Customer Advisor for Airbnb - Athens, Greece

Join Mercier Consultancy MD as a Spanish Speaking Customer Advisor for Airbnb in Athens, Greece! We are looking for passionate and dynamic individuals who can provide exceptional customer service to Airbnb users in the Spanish-speaking community. In this role, you will assist customers in navigating their Airbnb experiences, addressing inquiries, and resolving any issues they may encounter.

Key Responsibilities

• Provide outstanding customer support to Spanish-speaking Airbnb users via phone, email, and chat.
• Assist customers with booking inquiries, cancellations, and modifications while ensuring a smooth experience.
• Resolve customer complaints and issues effectively with a focus on customer satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address inquiries and improve service delivery.
• Stay informed about Airbnb policies, services, and industry trends to offer relevant assistance.

Requirements

• Fluency in Spanish (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service or a similar advisory role is preferred.
• Strong communication and interpersonal skills, with the ability to connect with customers.
• Exceptional problem-solving abilities and a dedication to customer care.
• Familiarity with CRM systems and computer applications.
• A proactive attitude and the ability to work independently in a fast-paced environment.
• Willingness to embrace the challenges and opportunities of a dynamic industry like travel.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...