Spanish Speaking Customer Service Agent For American Cybersecurity Company

Join Mercier Consultancy MD as a Spanish Speaking Customer Service Agent for an esteemed American Cybersecurity Company. In this role, you will be pivotal in ensuring that Spanish-speaking clients receive the highest standard of service and support. Your contributions will help safeguard our clients' digital environments while providing them with valuable customer service.

Responsibilities

• Engage with Spanish-speaking customers via phone, email, and chat to address inquiries regarding cybersecurity products and services.
• Provide clear explanations and guidance on product features, ensuring customers understand how to protect their online presence.
• Assist in troubleshooting issues and resolving customer complaints with a focus on customer satisfaction.
• Maintain comprehensive documentation of customer interactions and provide feedback to improve service processes.
• Collaborate with the cybersecurity team to stay informed about the latest security trends and product updates.
• Promote cybersecurity awareness among customers through education and support efforts.

Requirements

• Fluency in Spanish (both written and spoken); a good command of English is preferred.
• Experience in customer service, preferably within the technology or cybersecurity sectors.
• Excellent communication and interpersonal skills, with a strong desire to help customers.
• Problem-solving capabilities and a proactive approach to addressing customer needs.
• Familiarity with CRM software and basic technical knowledge related to cybersecurity.
• Ability to work independently in a remote environment with minimal supervision.
• A keen interest in cybersecurity and a commitment to continuous learning in this field.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...