IT Support Analyst

We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.

Responsibilities:

• Diagnose and resolve technical issues related to Windows OS and macOS systems.

• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.

• Manage user accounts, permissions, and group policies using Active Directory.

• Install, configure, and maintain desktop hardware, software, and peripheral devices.

• Record and document support activities, solutions, and processes within the ticketing system.

• Escalate complex technical issues to senior IT team members when necessary.

• Offer guidance and training to users on best practices and self-service tools.

• Ensure customer satisfaction through prompt and effective technical support.

• Collaborate with cross-functional teams to improve IT operations and service delivery.

• Demonstrated experience in IT support or help desk roles.
• Strong proficiency with Windows OS and macOS environments.
• Hands-on experience with Microsoft 365 applications and Active Directory management.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks efficiently.
• Commitment to providing exceptional customer service and support.
• Familiarity with desktop hardware, imaging, and workstation setup.