Italian Speaking Customer Service Agent For an American Multinational - Athens - Full-time

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.

Responsibilities

• Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively.
• Provide detailed information about product offerings and assist with order placements and service inquiries.
• Resolve customer complaints with professionalism and a focus on delivering solutions.
• Document all customer interactions accurately in our CRM system to maintain service quality.
• Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues.
• Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers.

Requirements

• Fluency in Italian (both written and spoken); proficiency in English is preferred.
• Experience in customer service and a passion for helping others.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot issues and provide effective resolutions.
• Familiarity with CRM systems and comfortable with digital communication tools.
• Strong organizational skills and attention to detail.
• A customer-centric approach with a willingness to learn and adapt in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...