Director of ER and Med Surg

JOB SUMMARY

Under the leadership of the Chief Nursing Officer, the Director of the Emergency Room (ER) and Medical-Surgical (Med-Surg) departments play a crucial role in advancing patient care, operational efficiency, and staff development. This critical position encompasses the oversight of all clinical, administrative, and human resource management activities essential for the seamless daily operations of both departments.

Key responsibilities include directing and supervising Clinical Resource Leaders to ensure exceptional patient care while meeting the diverse needs of physicians. This involves strategic collaboration on scheduling, which provides adequate staffing levels to meet patient demand, and optimizing equipment management processes to maintain operational readiness. The Director will also be responsible for managing the supply chain, including timely ordering and inventory control of medical supplies, to prevent shortages and enhance patient care.

The Director is also responsible for fostering a collaborative and effective team environment, where communication and cooperation among staff are paramount. This collaboration is vital for achieving organizational goals while remaining within budgetary constraints and pursuing financial objectives to ensure the sustainability of both departments.

In addition to these operational responsibilities, the Director of ER and Med-Surg will play a key role in driving quality improvement initiatives. This includes setting measurable objectives for the quality management program, rigorously monitoring performance metrics, and implementing evidence-based practices to enhance patient outcomes. By actively pursuing new programs and innovative care strategies, the Director will ensure that high-quality, safe patient care is consistently delivered.

Addressing patient concerns and promoting satisfaction is also a fundamental aspect of this role. The Director will engage with patients and their families to understand their experiences and concerns, ensuring that their voices are heard and integrated into service improvements. By prioritizing patient satisfaction, the Director aligns departmental efforts with the overarching mission and service mandate, ultimately enhancing the overall patient experience and fostering a culture of excellence within both the ER and Med-Surg departments.