Senior Partner Relationship Manager - Alabama

The Senior Partner Relationship Manager leads strategic engagement with key partners to ensure long-term growth, satisfaction, and retention. This role goes beyond day-to-day support to focus on strategic planning, value delivery, and business expansion. Acting as a trusted advisor, the Senior Partner Relationship Manager proactively anticipates client needs, drives adoption of solutions, facilitates professional learning, and identifies opportunities for growth and innovation. They serve as a liaison between partners and internal teams, influencing product development, marketing initiatives, and service enhancements to strengthen partner relationships.

This positions MUST be located in the central region of Alabama.

• Build and maintain strategic, long-term relationships with high-value clients and system administrators including at the state, regional, and local education levels.
• Serve as a trusted advisor to partners, understanding their evolving goals, challenges, and success metrics.
• Develop account growth plans, including upsell and cross-sell strategies, renewal preparation, and expansion opportunities.
• Conduct regular business reviews with partners to measure outcomes, identify opportunities, and align goals.
• Collaborate with cross-functional teams (sales, marketing, product, support) to ensure alignment and delivery of value.
• Analyze partner engagement, adoption, and ROI data to make strategic recommendations.
• Anticipate risks and develop proactive strategies to improve retention and partner satisfaction.
• Lead or facilitate training, workshops, and presentations to drive adoption and maximize partner success.
• Regularly document client interactions into CRM system.
• Stay informed on new product features and key developments in the industry.

• Bachelor’s degree and with 7+ years of experience in education (school counseling, career coaching, teaching, etc.).
• Experience in account management, partner success, or client relationship management, a plus.
• Ability to travel throughout the state of Alabama on a regular basis to schools, districts, colleges, regional centers, businesses, and to events.
• Strong ability to influence stakeholders at multiple organizational levels.
• Career Advisor certification or ability to complete within six months.
• Bilingual (English & Spanish) skills a plus.

• Relationship Building: Exceptional relationship-building and strategic communication skills.
• Skilled in Selling: Accomplished in negotiation, conflict resolution, and consultative selling.
• Dynamic Presenter: Comfortable presenting to executives and facilitating strategic discussions.

• Adaptable: Ability to meet strict deadlines, adapt to change, and respond well to critique in a fast-paced environment.
• Effective Communication: Strong communications skills with ability to communicate effectively in writing and verbally as appropriate for the needs of the audience.
• Efficient: You have excellent organizational, multitasking, and prioritization skills while working under pressure, often showing initiative and resourcefulness but not dropping your attention to detail.

• Quick Thinking: Ability to overcome challenges or obstacles in the moment.
• A Friend of Technology: Proficiently leverage and utilize data and technology systems, advanced internet research skills, networks, and emerging tools.
• Professional: Ability to follow Kuder’s culture and values:

• Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.
• Create Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.
• Deliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.
• Foster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.
• Thrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.