Dispatcher I (Communication Dispatcher I) - Full-time / Part-time

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission:Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required.

Transmits messages from a radio communications base station in accordance with the rules and regulations of the FCC.

Monitors various radio frequencies to receive, evaluate and forward information.

Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.

Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.

Searches files to obtain information in response to inquiries.

Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.

Checks operation condition of equipment and reports malfunctions to proper authority.

Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards affecting traffic in tunnels and on highways or other related structures in order to monitor traffic flow.

Operates computer data/programs and equipment to receive and transmit messages.

Other duties as assigned.

Minimum Qualifications:

Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities;

Knowledge of the proper telephone procedures for making and receiving agency calls;

Skill in operating DCJIS equipment;

Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems;

Knowledge of the methods of operating radio communication equipment;

Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation;

Excellent computer skills;

Experience in Microsoft Suite;

Proficiency in oral, written communication;

Excellent interpersonal skills;

Demonstrated ability to maintain confidentiality and exercise sound judgment;

Ability to work effectively with a diverse faculty, staff and student body.

Equivalency Statement:
We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

Preferred Qualifications:

Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications;

Knowledge of the methods of operating fixed radio and mobile communications equipment;

APCO certified, or able to obtain certification.

Special Qualifications:
After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Working Conditions:

Communications Dispatchers may be required to work varied shifts, weekends, holidays or nights; and may be subject to a standby (on call) work status.

Full-time, AFSCME - Position:

Biweekly salary: $1,727.99; Grade 11. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Vice President of People & Talent), plus a comprehensive State benefits package.

Funding Source: StateHours: 40 hours per weekShift Available: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status.

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.