Customer Service Representative (Office and Administrative Support)

The Temporary Full-Time Customer Service Representative will provide information to customers in response to complaints, account questions, billing, cancellations, and other queries. This person will also clarify customer requirements, probe for understanding, and use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

• Professionally handle incoming customer calls and ensure issues are resolved promptly and thoroughly.
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Maintain broad knowledge of client products and/or services.
• Offer additional products and/or services as needed.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Track, document, and retrieve information in the call tracking database.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
• Participate in activities designed to improve customer satisfaction and business performance.
• This is a temporary position that starts on 12/04/2024 and ends on 02/28/2025.