Hybrid Insurance, Claims, or Benefits Member Service Reps - Now Hiring

Hybrid Temp to Hire F/T Insurance, Claims, or Benefits Member Service Reps Needed in Chicago Near Chinatown $18-21/hr

Our client, a busy and growing Non-For-Profit Health & Welfare Fund Union located in the city of Chicago near Chinatown has staffing needs for some experienced temp-to-hire full-time Insurance, Claims, or Benefits Member Services Representatives.

• You must be available to start group training on Tuesday, August 26 th , 2025, in Chicago Monday-Friday (9:00am to 5:00pm).
• Attendance & tardiness issues will not be tolerated by our client, and they monitor both very closely. (Do not apply if personal issues will prevent you from meeting this requirement)
• You will be working a hybrid work schedule with 2 days in the office and 3 days from home between the hours of Monday-Friday (9:00am to 5:00pm) for a total of 37.5 hours paid hours per week.
• Our client is looking for individuals with recent insurance, claims, or benefits customer service work experience, and not retail customer service experience.

Job Responsibilities

• You will be responsible for answering about 50 incoming calls per day from members, providers, vendors, and medical partners and assisting them with determining eligibility, enrolling eligible members into plans, providing members with their claim statuses, performing accurate data entry, providing members with medical, hospital, prescription, and dental benefit information.
• All calls must be documented in Basys.

Job Requirements

• A High School Diploma is required.
• If you have a College Degree completed a copy of your diploma must be provided to the Hiring Manager.
• You must have at least 2+ years of recent insurance, benefits, or claims customer service work experience, preferably working within a call center environment.
• Excellent customer service skills along with a professional telephone etiquette.
• Effective problem resolution skills.
• You must be well-organized, detail-oriented, and be able to multi-task.
• Recent Basys Software experience is a plus as is being bilingual in Spanish.
• Attendance and tardiness issues reflect attitude for this client and will not be tolerated.
• MS Office Word & Excel proficiency is essential as is the ability to type at least 40wpm.

If you or anyone you know is interested, qualified, and currently available for employment please send an updated resume to us for immediate review and consideration.