Customer Service Representative

Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development

A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales

Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery

Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts

Partners with leading brands to deliver high-quality solutions for both business and consumer needs

Small team with a family-like atmosphere

Flexible, supportive work culture

Opportunity to grow and take on more responsibility over time

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions

Process orders, returns, exchanges, and refunds accurately

Maintain detailed records of customer interactions and transactions

Collaborate with other departments to resolve complex issues

Follow up with customers to ensure their issues are resolved to their satisfaction

Provide information about products, services, promotions, or policies

Identify opportunities for process improvement and customer satisfaction enhancements

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Previous customer service or call center experience is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work under pressure

Familiarity with CRM systems and Microsoft Office Suite