Salesforce Administrator - Now Hiring

Top Lemon Law firm hiring Salesforce Administrator!

This Jobot Job is hosted by: Kendall Kaing
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $130,000 - $190,000 per year

A bit about us:

Our client is California’s largest and most elite Lemon Law firm. We’re passionate about standing up for consumers and holding large corporations accountable. Our firm combines top-tier legal talent with cutting-edge legal tech to deliver results quickly, efficiently, and effectively. We are a trial-ready, tech-forward team known for high performance, aggressive advocacy, and unwavering client dedication.

Why join us?

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
• 401k with Employer Match
• Employer Paid Health, Dental & Vision Insurance
• STD, LTD & Life Insurance
• Holidays & Paid Time Off
• Paid Parking
• Employee Referral Program

Job Details

Job Description
Summary:
Our client's law firm seeks a highly motivated and experienced Salesforce Administrator to join our dynamic team. This role is essential in managing and optimizing our Salesforce platform to support our firm's growth and efficiency. The ideal candidate will have a proven track record in Salesforce administration, particularly with Experience Cloud (formerly Community Cloud), Service Cloud, and Voice Cloud, and a strong base knowledge and history in Apex code. STRONG declarative flow experience is a must.

**THIS ROLE IS AN IN-OFFICE ROLE (Century City, CA), REMOTE APPLICANTS WILL NOT BE CONSIDERED**

Responsibilities:

• Salesforce Administration:

Manage and maintain our Salesforce instance, ensuring optimal performance and data integrity.
Customize Salesforce to meet the unique needs of our legal practice, including workflow automation, page layouts, and report generation.
Handle user account management, including onboarding, training, and support.
Implement and maintain Salesforce security policies and procedures.

• Experience Cloud/Community Cloud:

Design, develop, and manage client portals using Experience Cloud to enhance client engagement and collaboration.
Ensure seamless integration between the client portal and other Salesforce applications, as well as between software applications such as DocuSign and calendar-based scheduling.

• Service Cloud and Voice Cloud:

Configure and optimize Service Cloud features like case management, knowledge articles, to streamline client support processes.
Implement Voice Cloud features like call routing, IVR, transcription and call recording to enhance communication efficiency and internal training and development of our call center team members.
Integrate Service Cloud and Voice Cloud with other Salesforce applications for seamless data flow.

• Other Responsibilities:

Stay up-to-date with the latest Salesforce releases and features.
Collaborate with IT and legal teams to identify and implement Salesforce solutions that address business needs.
Monitor and report on Salesforce usage and adoption.
Perform regular data backups and maintenance.

Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience as a Salesforce Administrator.
Salesforce Administrator Certification.
Proven experience with Experience Cloud/Community Cloud, Service Cloud, and Voice Cloud.
Strong understanding of law firm operations and processes.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Experience with Salesforce development (Apex, Visualforce).

• Preferred:

Salesforce Certified Administrator: This is the foundational certification that validates your knowledge of Salesforce administration fundamentals.
Salesforce Certified Advanced Administrator: This certification demonstrates your advanced skills in Salesforce administration, including process automation, data management, and security.
Salesforce Certified Data Security: Understanding the intricacies of Salesforce's security model, including profiles, permission sets, organization-wide defaults, and role hierarchies.
Salesforce Certified Service Cloud Consultant: This certification demonstrates your expertise in configuring and customizing Salesforce Service Cloud to meet the specific needs of your organization.
Salesforce Certified Experience Cloud Consultant: This certification validates your ability to design, build, and manage communities using Salesforce Experience Cloud.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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