Help Desk Analyst 4 (Onsite)

Job Title: Help Desk Analyst 4 (Onsite)
Location: Richmond, VA
Duration: 12+ Months

Job Description:
The client Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services.

The client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia.  This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.  If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:

• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working with client to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications.

What the ideal candidate must possess:

• A strong work ethic and exceptional customer service skills.
• Working knowledge of help desk ticketing systems.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. 
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Skills:
 SkillRequired / DesiredAmountof ExperienceHelpdesk and desktop supportRequired3YearsHardware support (PCs, laptops, tablets, printers, scanners, monitors)Required3YearsMicrosoft Windows 10 and 11Required3YearsMicrosoft Office 365 SupportRequired3YearsRemote user supportRequired2YearsBasic computer networking knowledgeRequired2YearsExperience supporting Xerox multifunction hardwareHighly desired1YearsExperience with VITA systems or processesHighly desired1YearsHP and/or Dell certificationHighly desired1YearsA+ certificationHighly desired1Years

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