Client Success Manager
•Today
| Verified Pay check_circle | Provided by the employer$35000 - $55000 per year |
|---|---|
| Hours | Full-time |
| Location | 14257 Dedeaux Rd Gulfport, Mississippi open_in_new |
About this job
Job Description
Job DescriptionCompany Description
Account Coordination:
- Collaborate with the Solutions department to generate quotes and schedule follow-up conversations
- Maintain and strengthen profitable client relationships
- Partner with the Sales team to drive new business and boost sales
- Serve as a frontline technical resource for best practices and informal client inquiries
- Manage the onsite onboarding process for new clients
- Meet with client vCIO prior to TBRs for tangibility calculation and infrastructure changes for assigned clients
Proactive Client Engagement:
- Conduct regular check-ins via calls and visits
- Complete onsite visit checklist for client infrastructure updates at least yearly per assigned client
- Coordinate events and training for clients
- Arrange and deliver client gifts as appropriate
- Deliver "new hire packages" to clients when they hire new staff
- Gather feedback from clients to improve services and relationships
- Respond to client inquiries promptly and professionally
- Maintain accurate and informative records of client interactions and time management
- Organize and schedule meetings, maintaining a visible and up-to-date calendar
- Store all client-related documentation in Anchor, Sharepoint, Connectwise or IT Glue, as applicable
- Maintain assigned client information in AGJ full client list
- Ensure client satisfaction, particularly with key stakeholders such as CFOs, board members, and council members
- Prepare and present contract renewals for clients without an assigned vCIO.
- Complete Technical Business Reviews for clients without an assigned vCIO
Skills and Qualifications
- Ability to identify appropriate technical solutions for client needs
- Deliver proposals and close sales opportunities
- Strong track record in developing and managing client relationships
- Advocate for the client, ensuring their needs are met and expectations exceeded
- High-energy and results-driven attitude
- Proficiency in office applications such as Outlook, PowerPoint, Excel, and Word
- Excellent organizational, presentation, and client service skills
- Strong written and verbal communication abilities
- Professional phone etiquette, strong writing skills, and active listening
- Ability to remain calm and focused under challenging conditions
- Typing speed of 50 words per minute or higher
- Self-motivated with a "can-do" attitude and the ability to excel in a fast-moving environment
At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.
Company Description
At AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.\r\nWe are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.\r\nNote: This position requires a skills evaluation, background check, and drug screen.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1169736568 Posted: 2026-01-23 Job Title: Client Success Manager
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