Medical Assistant

Description

Purpose:  
Medical Assistants collaborate within an Integrated Team Based Care (ITBC) model in the assessment and monitoring of participants holistic needs. Medical Assistants attend and facilitate educational in-service as needed. The Medical Assistant assesses and oversees medication monitoring and administration in compliance with applicable OAR’s and functions as a liaison between participants, medical providers, hospital staff, and other healthcare providers. 

Accountabilities: (Responsibilities of the job) 

• Distributes medication in accordance with physician’s orders, applicable OARs, and New Narrative Policy 

• Administers injections on rotating basis per LMP orders 

• Monitors and reviews M.D.’s medication orders on a weekly basis and monitors the administration of medication to scheduled participants by program staff to ensure that dispensation is appropriate and in compliance with applicable OARs 

• Coordinates participant refill orders as needed  

• Tracks and documents participant height, weight, and vital signs 

• Completes and documents Patient Health Questionnaire during individual appointments with clients 

• Completes blood draws and UA’s as needed at the discretion of LMP or ITBC team 

• Follows up on participant LAB work, reviews LAB results, and ensures results are accurately reflected in the EMR 

• Coordinates as needed between LMP and participants PCP 

• Educates participants on medication names, dosages, functions, side effects, and self-administration  

• Completes billing notes for all billable charges consistent with Medicaid guidelines and within 72 hours of service completion 

• Follows guidelines in the medication policy. Constantly alert to changes in medication. 

• Follows up on identified health concerns of individual participants or reported concerns regarding a participant from the assigned LMP 

• Engages in de-escalation techniques 

• Communicates regularly with ITBC team members regarding participants health status 

• Assists in managing medical and pharmaceutical supplies 

• Conducts rehab activities around nutrition, including education on special dietary needs, exercise, weight management, healthy food choices, and portion size 

• Provides health education to participants in a participant centered, trauma informed manner, including use of harm reduction 

• Support in medication management and medical equipment trainings 

Other General Expectations: 

•  Attend and positively participate in required meetings, including ITBC meetings and care coordination meetings with LMPS to support collaboration and efficiency 

• Adhere to any applicable ethics codes and New Narrative’s mission and values 

• Follow all New Narrative policies, procedures, and protocols 

• Adhere to regular work schedule as set by direct supervisor 

• Follow through on all directives and instructions 

• Maintain current Oregon Driver’s License 

• Maintain CPR and First Aid Certificate 

• Pursue ongoing development of skills and competencies, including the required recertification trainings: 

• Demonstrate effective organizational and time management skills 

• All other duties as assigned 

Core Competencies: 

•  Communication: Direct and concise. Keeps people informed. Listens effectively to others 

• Teamwork: Effective at working in team situations 

• Initiative/Results Orientation: Originates action. Finds ways to get things done 

• Quality: Promotes continuous improvement. Effectively utilizes data 

• Individual Responsiveness: Responds well to internal or external individual needs 

• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends 

• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion 

• Independence: Receives no instruction on routine work; with general instruction on new assignments 

• Feedback orientated: Demonstrates, engages, and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues 

• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training 

• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups 

• Sensitive Information: Exposure to highly confidential information.  Must maintain the highest level of discretion at all times 

• Motivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lens 

• Demeanor: Remaining calm in a crisis, empathetic, unbiased and excellent interpretation skills 

Positions Reporting: None 

Education/Certificates/Licenses/Registration: 

Medical Assistant degree required. Completion of Medical Assistant certification within six months of hire date. 

Experience/Qualifications:  

• Experience working with individuals diagnosed with severe and persistent mental illness preferred 

• Commitment to person-centered care and the ability to respect individual preferences and autonomy 

• Flexibility and adaptability to meet the unique and changing needs of participants 

• Strong communication and collaboration skills, with the ability to work effectively as part of a multidisciplinary team 

Qualifications