Telephone Operator

Make a Meaningful Impact Overnight – Join UPMC Chautauqua as a Flex Telephone Operator!

Are you a night owl with a passion for helping others and keeping things running smoothly behind the scenes? UPMC Chautauqua is hiring a Full-Time Flex Telephone Operator to serve as a vital point of contact for patients, staff, and the public—especially during emergency situations.

This is a third-shift position, primarily working 12:00 AM to 6:00 AM, with rotating weekends and holidays required. While this is primarily a third-shift position, availability is required for all shifts, seven days a week, to meet departmental needs. We’re seeking candidates with strong communication skills and a calm, professional presence. Previous medical experience is preferred but not required.

In this role, you’ll work under direct supervision to ensure timely, accurate, and compassionate communication across all hospital departments. You’ll be the voice that connects people when it matters most.

At UPMC, we’re committed to your success. We offer a comprehensive Total Rewards Benefits package and opportunities for career growth and development within a respected healthcare system.

If you're ready to bring your reliability and professionalism to a role that truly matters—especially when the world is sleeping—apply today to join the UPMC Chautauqua team!

In this role, there will be the opportunity to-

• Train new operators as directed.
• Complete system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Required:

• High school graduate or equivalent. 
• One (1) year of experience answering and processing calls through automated phone system or one (1) year of customer service experience. 
• Must be able to work all shifts, 7 days a week.

• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

   

Preferred:

• Prior medical experience.
  
  Licensure, Certifications, and Clearances:
  
  UPMC is an Equal Opportunity Employer/Disability/Veteran