Intake and Administrative Coordinator - 2025370 - Full-time

POSITION SUMMARY: World Relief seeks an Intake and Administrative Coordinator to be the first contact for client seeking support services for direct financial assistance or case management support. This position is responsible for facilitating the intake process, beginning at the client’s first intake interview, including the enrollment process, document verification, coordination, monitoring, and follow-up. This position improves program workflow operations by identifying needed actions, then creating and implementing administrative systems and procedures. The Intake and Administration Coordinator is comfortable navigating across systems and platforms, is technologically savvy, highly organized, and pays meticulous attention to detail. 

ROLE & RESPONSIBILITIES:

Comply with program guidelines and requirements for direct client financial assistance and case management programs and other grant and funding sources   

Conduct outreach and provide program eligibility information and orientations to clients   

Coordinate and schedule program enrollment

Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility   

Provide immediate assistance and follow up for one-time needs   

Assess and address financial needs of clients; complete payment requests in WR financial system   

Provide referrals to community agencies and organizations for clients seeking services that World Relief Sacramento does not offer   

Input intake and enrollment related information into program trackers and WR enrollment databases   

Communicate effectively and in a timely manner with team members and caseworkers about new program enrollments   

Maintain accurate and current client information in case files, program trackers, and WR databases   

Perform regular audits of case files to check for grant compliance   

Track program stories and data to report to WRS staff, grantors, other resettlement agencies, or community partners   

Participate in on-going training to improve program services and ensure compliance   

Assist team members with various projects as needed   

Participate in required department and all-staff meetings   

Provide general administrative support with special projects as needed    

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs , , and

Bachelor’s degree and/or at least 2 years’ experience in the administrative support field   

Experience with non-profit and/or community-based organizations   

Strong interpersonal, oral, and written communication skills   

Must be highly organized and extremely attentive to details   

Confident and capable of navigating across digital platforms, databases, and Microsoft Office Suite, particularly Word and Excel, plus Adobe Acrobat   

Proficient in English, both spoken and written   

Fluent in Dari/Pashto 

PREFERRED QUALIFICATIONS:

Proactive communicator and able to work closely with a team   

Accurate data entry skills   

Demonstrated experience in organizing and tracking data   

Able to work under pressure and meet deadlines   

Ability to prioritize and manage multiple tasks and projects simultaneously   

Ability to complete tasks independently, thoroughly, and on time   

Proven administrative and organizational skills 

Technologically savvy with office technology, computers, and smart phones   

Strong independent problem-solving skills   

Flexible and adaptable to changing program realities   

Confident in providing instruction, setting expectations, and clearly communicating next steps   

Ability to work effectively and sensitively with people of diverse cultural, religious, and language backgrounds   

Commitment to professionalism and client confidentiality