Vacation Specialist Part Time Seasonal - 25-26 Winter Season

• Free Ikon Pass for all eligible employees
• Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Employee housing available in Sandpoint area
• Onsite employee childcare available (limited space)
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, food, lodging, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
• 401k plan with generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further education

Employment Status:  Part Time Seasonal

Wage Range: $ 17.00 to $19.00/hour

Minimum Age: 18

Background Check Required: No  

Driver Verification Required: No  

Position Summary:

Vacation Specialists assist guests in booking all Schweitzer aspects of their vacation as well as answer general resort questions. A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required.

Will be scheduled for 2 to 3 days a week.

This position is on site and is not available for remote work.

Essential Functions and Major Responsibilities:

• Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.
• Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.
• Field inquiries via phone, chat, and email.
• Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.
• Highly knowledgeable in a wide variety of Schweitzer products and services.
• Work is completed in a high-call environment with complex changes being made on a day-to-day basis.
• Handle high-stress guest issues and VIP guests with grace and professionalism.
• Proficient using a variety of computer applications.

Secondary Responsibilities:

• Delivers outbound sales campaigns and courtesy notices as needed.
• Other duties as assigned

Specific Job Skills:

Technical

• Proficiency in Microsoft Office (Teams, Excel, Word, and Outlook).
• Able to manage multiple software platforms and webpages at one time.
• Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred. 

Physical Capabilities

• Will sit for up to 8 hours a day
• Will wear a headset for up to 8 hours a day.

Additional-  

• Extensive knowledge of resort products (such as lessons, rentals, cat skiing, etc.)
• Excellent communication skills (both spoken and written) required.
• Excellent organizational and time management skills with a high degree of detail.
• Strong customer service skills and sales experience.

Education/Related Experience:

Minimum education required- High School Diploma or equivalent required

Minimum time in a related position- 2 years of relevant customer service experience required.