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Verified Pay check_circle $16.50 per hour
Hours Full-time
Location Nichols, New York

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About this job

Shift Leader 

Tioga Downs is hiring a Shift Leader to join our growing Dunkin' team. $16.50/hour PLUS Tips!!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for prompt, efficient and courteous service to guests in accordance with company policies, procedures and standards.
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide great guest service, resolving guest issues while being polite and respectful
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards   

EDUCATION and/or EXPERIENCE:

  • High School diploma or GED required. 
  • Previous Food Service experience highly preferred
  • Demonstrated ability to deliver an exceptional guest experience
  • Experience training, coaching, or leading small groups is a plus!

PHYSICAL DEMANDS

The Associate must frequently lift and/or move up to 50 pounds. 

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate to loud.  

Dunkin' operates between 5:30AM - 2AM, 7 days per week. Availability on nights, weekends, and holidays may be necessary for this position.

Benefits Include:

  • Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
  • Generous 401K plan - 100% Vested from the beginning!
  • Medical, Dental, Vision and Life Insurance available for Full-Time Employees
  • Paid Time Off, Sick Time and Holiday Pay
  • Tuition Reimbursement *for eligible employees*
  • Discounts available for Hotel, Restaurants, Spa Services, and more

Nearby locations

Posting ID: 1169858334 Posted: 2025-10-08 Job Title: Shift Lead