Customs Brokerage Team Lead - Columbia, SC - Full-time

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DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. 

We have an outstanding career opportunity for a Customs Brokerage Team Lead in our Columbia, SC.  As a Team Lead -Customs Entry Processing you will be responsible for ensuring the completion of customs entry documentation into our computerized system for our customers.  Come join our DHL team and establish a career with the largest global transportation and logistics company!

 

Key Responsibilities:

Assist team members with escalations on customs entries
Enter new customer orders into our DHL computerized system to obtain release of cargo
Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
Completes document auto upload as needed into DHL computerized system
Work with importer to obtain missing information via telephone or email
Maintains positive and professional customer relationships (internal and external)
Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies)
May be assigned additional tasks as needed

Customer Service

High School/GED

Columbia

Skills and Qualifications: 

HS diploma or GED required
Keyboarding / 10 key data processing skills required
Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
Exceptional customer service skills 
Strong communication skills
Flexibility to work various shifts: days, evenings, nights, or weekends
Minimum of 1-2 years of experience in area of responsibility


Pay range: $19.39 - $25.85/hr. (Based on Experience)



Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

South Carolina