Intake Specialist- SPCA Wake (Full-Time)

Here at SPCA of Wake County, our strength is our staff. We know that caring for animals is more than just a job, it's our passion. We have a team of dedicated, innovative, and compassionate people caring for every animal that comes into our shelter. We work together every day to make a difference in the lives of animals. SPCA of Wake County is seeking a full-time Intake Specialist to join our busy and stellar team of animal welfare advocates. Intake Specialists are responsible for coordinating the intakes of dogs, cats and other animals (guinea pigs, rabbits, & other small mammals) entering our adoption program, while collecting all necessary information and maintaining an excellent level of customer service. Intake Specialists provide information to the public about pet retention services and schedule appointments for pet surrenders and pet transfers from shelter partners.

We are actively seeking an Intake Specialist who will represent SPCA of Wake County in a professional and courteous manner while providing friendly, helpful client service in our Intake & Adoption Centers. The specialist should have experience with animals and understand animal behavior and safe handling skills.

*** Bilingual is a plus! 

Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic

Required Qualifications

• High school diploma or equivalent
• At least six months of professional experience in animal handling, including safe restraint and low-stress handling techniques. Knowledge of animal behavior, body language, and common behavioral issues is required.
• Minimum 1 year of customer service experience in a fast-paced environment
• Valid driver's license with a clean driving record
• Ability to work a flexible schedule, including Saturdays and Sundays 
• Physical ability to lift up to 50 lbs
• Comfortable handling and restraining dogs, cats, and small pets
• Strong written and verbal communication skills

Duties and responsibilities include, but are not limited to the following:

• Interacting with the general public, specifically in regards to pet retention and pet surrenders and communicating in such a manner that maintains a friendly experience
  
• Interacting with and getting to know the pets in our care, therefore having a better understanding of the current animal population at our Intake & Adoption Centers
  
• Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them
  
• Ensuring that necessary paperwork and information is gathered for intakes and that all data entry is accurate
  
• Assisting with disease control and cleaning of designated areas throughout the day as needed
  
• Reporting signs of illness, disease, injury or unusual activity to medical team
  
• Treating all pets and people humanely and with compassion always, regardless of the situation or circumstance and promoting a humane and caring attitude
  
• Maintaining a friendly demeanor and providing good customer service at all times

Benefits:

• Medical and Dental: Employer pays 90% of employee coverage (full-time)
• Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
• Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care

PAID TIME OFF –

• All part-time and full-time staff receive paid time off.
• Paid Holidays - 9 paid holidays per year (full-time)
• Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
• Sick Time - 6.5 paid sick days per year (full-time)

FINANCIAL –

• Healthcare: Flexible Spending Account
• 401k Plan
• Coastal Federal Credit Union Membership
• 20% discount on pet adoptions and in SPCA Wake retail store

OTHER –

• Bereavement time off 
• Federal & State Leave of Absence options

Only the most qualified candidates will be contacted for interviews. No phone calls or emails, please — we’ll have our people call your people!