Barista (Full-Time)

Position Overview

The Barista is responsible for assisting customers and providing great customer service. The Barista must be a quick learner who can remember ingredients, prepare quality beverages, and fill customer orders. The associate must be able to greet customers, build relationships, and work effectively in a team environment.

This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.

Responsibilities

• Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety, and sanitation guidelines for all products. 
• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Follett Starbucks Cafe. 
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team. 
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift. 
• Maintains regular and punctual attendance. 
• Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift. 
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude by building relationships and connecting with the customer. 
• Discovers and responds to customer needs promptly.
• Stocks products and maintains shelves/stock organize and arranges books and merchandise as appropriate. 
• Lift and carry boxes, books, and other merchandise.

Pay Range

$12.00-$22.46/hour