Lounge Service Assistant

Full Time/Part Time Available

Location: Bar Crenn

Wage Range: $23- $27 per hour plus tips

Reports to: Director of Mixology

Benefits (for full-time employees):

Competitive PTO

401K with generous company match

Health/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Main Roles

The Service Assistant ensures that guests have a pleasant and memorable dining experience. They are the first and last face the guests interact with and will be their “go-to” person throughout their experience. The Service Assistant eloquently introduces the concept of the wine bar and philosophy of Crenn, and will educate themselves on the dietary restrictions and celebrations of their guests. The Service Assistant also acts as a liaison between the culinary team and server assistants to make sure the ballet of food and service are properly executed. The Service Assistant will be an integral part of the overall Crenn team, and may be called upon to help execute service at Atelier Crenn, the sister restaurant of Bar Crenn. 

Qualities required:

• Strong food and wine knowledge
• 2-5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience preferred
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock
• Skilled in time management and multitasking
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• Drive revenue through salesmanship
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Demonstrated ability lead a small team
• Self determined deliver quality service and motivate others

Culture/Values:

• Reflect the Crenn Mission Statement and reflect the Crenn Values. 
• Represent Atelier Crenn and Bar Crenn professionally through your personal appearance, communication, and respect for others. 
• Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies, and other materials with a focused effort to reduce waste and increase safety.
• Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction.
• Act with integrity, honesty and knowledge, working towards achieving personal fulfillment rather than public attention.
• Demonstrate a good attitude by working collaboratively with colleagues to identify positive solutions to problems or issues. Be open and receptive to necessary changes in priorities. 
• Strive to elevate your personal performance and maintain the standards of quality.
• Welcome suggestions and new ideas as an opportunity to learn, grow and improve services.
• Ownership mentality — the same goals as the owner/operators.
• The ability to foster teamwork: must work well in a team environment and motivate teams to sustain exceptional levels of performance.

Essential Functions:

• Prepare dining room, service station and trays according to service standards.
• Set up the bar and mise en place for cocktails preparation.
• Maintain knowledge of current menu items and beverage offerings.
• Ensure high standards of personal presentation and grooming.
• Greet and welcome guests in a prompt and courteous manner using names when possible.
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction.
• Abide by Michelin standards for service and cleanliness.
• Upsell cocktails, wine selections and menu options according to guest preferences.
• Enter orders through the POS system and fire courses with correct timing.
• Clear and return food and beverage items to the proper area. 
• Clean and properly mark tables between courses. 
• Converse with guests using polished and professional language.
• Completes daily responsibilities and can adapt to changing priorities.
• Work as a team to ensure the restaurant achieves its full potential.
• Keep work areas tidy and well organized.
• Escalate any guest concerns with the Bar Manager or Wine Director.
• Communicate with the kitchen regarding any dietary restrictions, wait times and menu questions.
• Take an active role in coaching and developing junior staff. 
• Apply service techniques consistently and with enthusiasm.
• Assist the FOH team in closing the POS terminal and tally cash and credit card settlements.
• Attends training sessions and meetings as required.

Salary Range: $23-27/hour; full-time hourly position, part-time available