Part-Time Cafe Job Coach

Description

Position: Café & Concession Job Coach
Program Assignment: Abilis Cafés & Concessions
Schedule: Tuesday & Thursday 3:30 pm-6:30 pm, Saturday 8:30am - 3:30pm

Supervisor: Director of Café & Concession Operations

Responsibilities

• Training, coaching, teaching, mentoring and supervising café team members.
• Communicating team member and customer feedback to Café Shift Manager.
• Operating the Point-of-Sale system with accuracy and proficiency; asking for assistance when needed, communicating any issues timely.
• Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
• Taking inventory of café supplies and communicating ordering of new stock as needed.
• Resolving customer complaints regarding food quality and customer service.
• Suggesting new menu items based on customers' preferences and feedback.
• Identifying strategies to retain and attract customers.
• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, reheating food, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale, assisting team members to complete tasks.
• Selling food and beverage, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
• Learning about beverage and food preparation methods, specialty items, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Adhering to all food safety regulations and quality controls.

Qualifications

• Must be eighteen years of age or older.
• High School Diploma or equivalent.
• Excellent organizational and time management skills.
• Exceptional listening and communication skills.
• Exceptional customer service skills.
• Ability to walk, bend, and stand for extended periods.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced, inclusive environment.

Required Certifications/Training:

• ServSafe Food Handler
• CPR/First Aid