Server, Catch 31 - Hilton VBO - Part-time

Description

Server – Catch 31 at Hilton Virginia Beach Oceanfront

🕒 Position Overview

• Job Title: Server
• Location: 3001 Atlantic Ave, Virginia Beach, VA 23451
• Schedule: Seasonal, Variable or Part-Time (must include weekends and holidays)
• Work Environment: Oceanfront hotel right on the boardwalk

📝 Summary:
As a Restaurant Server, you will play a key role in providing excellent customer service and ensuring a positive dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and attending to guests' needs in a courteous and efficient manner.

What You’ll Do:

• Customer Service: Greet customers warmly, engage with them in a friendly and professional manner, and provide attentive service throughout their visit.
• Order Taking: Take drink orders from customers, including both alcoholic and non-alcoholic beverages, ensuring accuracy and attention to detail.
• Menu Knowledge: Have a thorough understanding of the cocktail menu, wine list, and other beverage offerings, and be able to make recommendations based on customer preferences and tastes.
• Drink Preparation: Work closely with bartenders to prepare and serve drinks to customers efficiently and accurately, following established recipes and presentation standards.
• Upselling: Utilize suggestive selling techniques to promote additional drink options, upgrades, or specials to enhance the guest experience and increase sales.
• Table Maintenance: Monitor and maintain cleanliness and organization of tables and seating areas in the bar or lounge, including clearing empty glasses and plates, wiping down surfaces, and ensuring a tidy environment.
• Cash Handling: Process payments for drink orders, including handling cash, credit card transactions, and processing payments accurately and efficiently.
• Safety and Compliance: Adhere to alcohol service laws and regulations, including checking identification to verify legal drinking age and refusing service to intoxicated individuals when necessary.

Legislation & Company Policy

• Gain TIP certification within 3 months of acquiring the job.

•  Check the identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest. "Carding a minor and delivering a glass of water rather than refusing service or confronting the guest"
• If a guest is consuming alcoholic beverages, observe guests’ behavior, count the number of drinks served and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
• Pour tests are administered throughout employment to ensure accuracy.
• Understand and actively support all company policies relevant to your role.

Qualifications

We Live by Our “TOP” Values:

T – TEAM UP: Collaborate, support others, and stay golden
 O – OWN IT: Take pride, stay accountable, and never stop learning
 P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

We’re looking for team players who embody these values every day.

Qualifications

• High school diploma, GED certification
• Experience in a hotel or related field preferred.
• Must have basic reading, writing, and math skills.

• Previous Experience: Previous experience as a server or bartender in a bar or restaurant setting is preferred but not required. We welcome candidates with a positive attitude and willingness to learn.
• Customer Focus: Passion for providing excellent customer service and creating memorable experiences for guests.
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with customers and colleagues.
• Team Player: Ability to work collaboratively as part of a team to ensure smooth operations and guest satisfaction.
• Physical Stamina: Ability to stand and walk for extended periods, carry trays of drinks, and perform tasks in a fast-paced environment.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.

Why Work with Us?

💰 Competitive Pay
 🏨 Go Hilton Travel Discounts for team members & eligible family
 🎟️ Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
 💸 $100 Referral Bonus after your referral completes 90 days
 🌊 Work with an oceanfront view in a fun, fast-paced restaurant

Note: This may be a seasonal or part-time position. Full-time benefits such as health insurance, PTO, and 401K do not apply unless otherwise specified.

About Shamin Hotels:

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity. Learn more at

Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.