Lead Training CMA Coordinator - Full-time

Description

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

Qualifications

The Resource Exchange

Job Description

Position Title: Lead Training CMA Coordinator
Department: Case Management Agency (CMA)
Reports to: Director of CMA Operations and Communications
FLSA: Non-exempt
Supervisor Responsibilities: N/A
Starting Range: $25.47 - $26.45 hourly (Rates reflect FY25-26 and are subject to change. Contact hr@tre.org to confirm current rates.)
Benefits Offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.

General Description:

The Lead Training CMA Coordinator plays a critical role in training and mentoring a team of coordinators across the Case Management Agency (CMA). This position maintains a small caseload while serving as a subject matter expert in all Medicaid Waivers, including Children’s Waivers, IDD, and Non-IDD programs. The Lead supports Supervisors in enhancing team performance, compliance, and quality service delivery. Responsibilities include training, onboarding, coaching, and assisting in statewide and internal change implementations.

This position requires comprehensive knowledge in waiver enrollment, intake, ongoing case management, benefits coordination, billing, and Prior Authorization Requests (PARs). The Lead Training Coordinator helps foster a culture of collaboration, professionalism, and family-centered care across the CMA.

Please note: Waiver regulations, eligibility criteria, and funding may change in response to state or federal updates. Coordinators must stay informed, adaptable, and able to guide others through these changes.

Essential Duties and Responsibilities:

• Maintain a reduced caseload to stay grounded in case management responsibilities and system requirements.
• Provide mentorship and technical support to new and existing CMA Coordinators.
• Be highly skilled with providing extensive, hands-on, on-the-job training of day-to-day tasks staff will be encountering.
• Responsible for collaborating with the Learning and Development team to keep training tools up to date and centralized in one location.
• Facilitate onboarding, shadowing, and training experiences to ensure staff meet performance expectations.
• Train and support staff on Medicaid Waivers including CES, CHRP, CHCBS, SLS, DD, EBD, and State Plan services.
• Be well-versed in multiple areas of case management to promote cross-team training.
• Guide staff through processes related to enrollment, intake, case planning, benefits navigation, billing, and PAR submissions.
• Stay current with HCPF policies, state system updates, and TRE standards.
• Deliver accurate, timely communication and training to help staff adapt to policy or procedural changes.
• Facilitate or co-facilitate workgroups, learning labs, and case consultations.
• Document accurately in all systems including Care and Case Management (CCM), Bridge, and other platforms.
• Collaborate with Supervisors and Managers to identify team training needs and coordinate action plans.

Additional Responsibilities:

• Provide temporary caseload coverage as needed for team stability as it pertains to training new hires on their caseload
• Assist with staff scheduling, technical troubleshooting, and documentation reviews.
• Participate in internal audits, quality improvement efforts, and implementation of new workflows.
• Actively engage in TRE's internal professional development model using Predictive Index and coaching.
• Provide transition support for individuals moving between waivers or age-based programs.
• Support statewide efforts and workgroups related to case management redesign and system transformation.

Other Duties and Responsibilities:

• Respond flexibly to emergent team needs, policy changes, or crises.
• Model and promote TRE’s values of respect, inclusion, and person-centered care.
• Represent the CMA professionally during internal and external meetings.
• Perform other related duties as assigned.

Job Qualifications:

Knowledge, Skills, and Abilities:

• Extensive knowledge of Medicaid Waivers, including IDD, Non-IDD, and Children’s Waivers and state plan benefits
• Strong understanding of intake, enrollment, benefits, ongoing coordination, billing, and PARs.
• Ability to lead and support others through training, coaching, and collaboration.
• Familiarity with learning styles and adaptability to efficiently train new staff.
• Clear communication skills, ability to be agile to support new hires through transitions and new processes, and a collaborative spirit.
• Excellent communication, organization, and decision-making skills.
• Culturally competent and skilled in relationship-building with diverse individuals.
• Proficient in documentation systems and state platforms (CCM, Bridge, etc.).
• Skilled in using Microsoft 365, , and cloud-based systems.

Education and Experience Requirements:

• Minimum: Bachelor’s degree or equivalent experience in Human Services, Case Management, Social Work, or related field.
• Preferred: Two or more years’ experience in case management or Medicaid Waiver coordination, including training or mentoring responsibilities.

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

Working Environment/Physical Activities: This is a hybrid position, with work locations determined by both client and organizational needs. Work may take place in a variety of settings, including office environments, community locations, private residences, commercial properties, and virtual platforms. The role requires moderate physical activity such as walking, sitting, standing, and lifting up to 20 pounds.

A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000,

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.  Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

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