Service and Installation Coordinator - Bakersfield

Description

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry.

We are seeking a Service and Installation Coordinator in Bakersfield, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees’ personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

Responsibilities include high volume of calls both inbound and outbound, schedule all service and installation appointments, implement problem resolution with customers, coordinate and monitor technician’s schedules. Maintain a high level of professionalism with a commitment to delivering excellent customer service. 

Qualifications

    Professional experience in dispatching/scheduling
•    Customer service oriented and thrives in a team environment
•    Analytical and detailed with a sense of urgency
•    Highly organized and ability to multi-task in a fast paced environment
•    Strong written and verbal communication skills 
•    Ability to multi-task and prioritize 
•    Professional and friendly phone skills

Preferred:
Service Industry/Security Systems experience

Benefits: 
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental, vision & life insurance, paid company holidays & vacations. 

*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.