Experience Specialist - Fixed Term

ABOUT AERO At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE Aero is looking for a part-time Experience Specialist to join our Las Vegas team. As a Host, you will be the face of Aero in our Las Vegas FBO, and operate as a Ground Security Coordinator (GSC), keeping our guests and teammates safe through your deep understanding of TSA procedures and requirements.

RESPONSIBILITIES

Operate as Ground Security Coordinator (GSC) at your location, applying a deep understanding of TSA procedures and requirements to ensure all guests and teammates comply with safety standards

Drive net promoter score (NPS) by ensuring superior communication and personalized service to our guests - as well as  playing a key role in  service recovery in IROPS at your location, alongside your teammates 

Coordinate with FBO partner to ensure guest needs and Aero processes are met at all times

Collaborate with our Host and Concierge Teams, Flight Crew, and Operations teams to make time-sensitive  decisions regarding daily operations

Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook, Host Procedures Playbook, TSA security requirements, and Ground Handling Manual

Contribute to the development, implementation, and troubleshooting of processes, procedures, and technologies at your location

Other projects as assigned

REQUIREMENTS

Experience working in guest-facing roles (private aviation or luxury hospitality preferred)

As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP)

Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft  

Excellent communication skills

Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays

Able to commute to/from Las Vegas Harry Reid International Airport  in less than  60 minutes