Lead Receptionist

Description

At Aldersgate Retirement Community, quality is always in season!  The career environment is fresh and growth-oriented – a reflection of our quality approach to the services and atmosphere enjoyed by the residents of our lovely campus and facilities.  Aldersgate is a faith-based, non-profit organization actively implementing strategic initiatives and engaged in serving elders in innovative ways.  You will want to become a part of this community of collaborative people!  We are currently seeking:

Lead Receptionist Asbury Health & Rehab Facility 1st Shift, Fulltime

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greet and welcome visitors in a professional and friendly and engaging manner.

2. Prepare staff schedules. Responsible for providing coverage in the event of staff absences.

3. Assist with the search/ hiring process of other reception team members.

4. Serve as a Notary for resident and organizational needs.

5. Answer, screen, and forward incoming calls promptly. Relay messages accurately to team members and residents.

6. Participate in the A-Team and other campus-wide administrative initiatives as needed.

7. Support Aldersgate’s passion for building and sustaining an inclusive and equitable working environment for all staff where cultural diversity is celebrated and valued.

8. Ensure that the reception area is clean, organized, and presentable.

9. Respond to general inquires via phone, email, or in person.

10. Assist in scheduling appointments, meetings, and conference rooms.

11. Support administrative staff with tasks as needed.

12. Handle complaints or issues with excellent customer service, escalating to the appropriate person when necessary.

13. Ensure compliance with safety and emergency procedures at the reception desk. 

14. Perform other duties as assigned.

Health Insurance, HRA / FSA, Dental / Vision, Life / Disability

401k with match, Tuition Reimbursement

Employee Assistance Program, Training / Mentoring Programs

Awards Programs, Volunteer Opportunities, Appreciation Events

Wellness Program and Team Member Clinic

Free Groceries from our Food Pantry, Pool/Gym

ALDERSGATE UNITED METHODIST RETIREMENT COMMUNITY

3800 Shamrock Drive, Charlotte, NC  28215

704-532-3100

www.aldersgateliving.org

Equal Opportunity Employer

Qualifications

High school graduate or equivalent preferred.

Six to twelve months clerical experience preferred.

Average or above interpersonal and verbal communication skills, dependability, confidentiality, and compassion. Ability to handle multiple tasks. Comfortable working with technology