Service Desk Technician - Full-time / Part-time

Since our beginning in 1999, our company’s focus has always been on the business and IT needs of our customers.  Serving mid-size to large companies ($2+ billion), needs vary based upon size, economic factors, previous IT investment decisions, and a company’s future outlook.  Whether it’s supporting legacy systems, integrating with third-parties, performing company-wide software upgrades, providing help desk and infrastructure support, or expanding into emerging technologies, Y&L has evolved based upon the needs of our clients. 

For over 20 years, we have worked with business and IT leaders to accomplish their goals.  More specifically, their goals have not been to create and integrate a piece of software, its’ been to improve back-end operations, its’ been to increase online sales, its’ been to improve internal and external communication, its’ been to address competitive threats, and its’ been to increase revenue and profit.  Along the way, we have created Centers of Excellence, based upon extensive experience and industry best practices, that allow us to confidently offer the following:

• Onsite, Offsite, Nearshore and Offshore IT Development, QA and Maintenance
• Onsite, Offsite, Nearshore and Offshore Help Desk and Infrastructure Services
• Analytics & Data Science Solutions
• Big Data, EDM and Business Intelligence Solutions
• Robotic Process Automation Services
• IoT and IIoT Technology Development

• Industry-centric Process Automation

• Social and Digital Media Services

Job Title: Service Desk Technician

Duration: 6-12 months contract

Location: San Antonio, TX

Visa Status: USC|GC|H1B - (No CPT & OPT)

Passport number is mandatory for submission

Job Description: 

• 2-3 years of experience in a service desk/help desk role
• Experience troubleshooting issues
• Must be flexible with shift schedule
• Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
• Previous experience utilizing ticketing systems
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions  

Desirable Qualifications:

• Associates Degree
• A+ Certification
• Previous experience in retail organization working with POS hardware /software
• Experience working with networking equipment (routers, switches and hubs)

All your information will be kept confidential according to EEO guidelines.