Customer Service Representative III - Full-time

Customer Service Representative III

Job Description

The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume.

Job Duties 

• Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases.
• Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume
• Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director.
• Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager.
• Prioritizes orders based on urgency and contractual obligations.
• Acts as a liaison to customer on equipment troubleshooting.
• Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees.
• Escalates orders to CS Leadership when necessary.
• Represents the Company by adhering to policies, standard procedures, and standards of conduct.

Qualifications

Job Requirements

• Associate degree or relevant work experience preferred
• Ability to disseminate, analyze, and report data.
• Ability to multi-task and solve problems with professionalism.
• Strong attention to detail.
• Superior communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to lead others.

Shift Information

This is a remote position, with a schedule of 12:30 pm – 9:00 pm CST, Monday thru Friday