Customer Service Representative - Store 303 - Full-time / Part-time

Description

Job Title: Customer Service Representative

Department: Operations

Hiring Range: $19.00-$20.00/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Scope of Responsibilities:

The Customer Service Representative (CSR) is a non-exempt (hourly employee who receives overtime) employee who reports to a Store Manager; are customer focused; and provides professional and courteous customer service.

Job Requirements:

Note:  The list below has some essential duties, responsibilities and functions of the CSR position and the minimum mental/physical requirements.

Essential Duties/Responsibilities:

• Ring up all sales on cash register properly and accurately, handling money and other types of payment received for products sold.
• Provides Greeting upon customer entering and exiting the store.
• Upsells store products and promotions.
• Informs customer about 7-Eleven’s 7-Rewards program and its benefits.
• Provides prompt, courteous customer service, handles complaints quickly and tactfully.
• Uses suggestive selling techniques to maximize sales, while maintaining excellent customer rapport.
• Accounts for all monies and makes safe drops as instructed.
• Follows cash handling procedures to prevent losses.
• Perform job duties safely; follow all safety rules and policies.
• Perform multi-function operations of POS (register), credit card machines, money order machine, and any other equipment used for operations.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment on the site.
• Assist in maintaining proper inventory levels and shift closeouts.
• Perform all duties with minimal supervision and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
• Comply with Retail cleanliness, grooming and uniform policies and standards.
• Notify store management of any observed dishonesty by customers, vendors, or store employees; follows vendor check-in procedures; follows Company policies for confronting shoplifters.
• Completes all required orientation and training.

Physical Essential Functions:

• Ability to stand and/or walk for an entire shift.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level as needed (i.e., to replenish fountain and/or Slurpee syrups).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist level for up to 30 minutes of the workday (i.e., stocking/maintaining inventory/cleaning/trash bag removal).
• Ability to occasionally push and pull with arms up to a force of 20-40 pounds (i.e., utilizing a hand-truck or cart).
• Ability to occasionally bend at the waist with some twisting up to one hour or workday.
• Ability to occasionally grasp, reach and manipulate objects with hands up.  (This work requires eye-hand coordination and may require bilateral coordination of hands for up to 4 hours of workday).
• Ability to occasionally climb a ladder to store or retrieve merchandise, etc, and/or place or remove signs.

Working Conditions:

• Employees perform approximately 95% of work indoors.
• Be exposed to intermittent indoor cold temperature extremes when working in walk-in-cooler or freezer.
• Be exposed to intermittent noise (i.e., cash register, food equipment, telephone, gaming machines, etc.)
• Work in small spaces at times.
• Depending on store conditions and shifts, work alone.
• Work with minimal direction and periodic supervision.

Equipment, Tools and Materials:

• Employee utilizes the following electronic equipment: Telephone, POS (cash register), Money order machine, Food grills, Hot case(s), microwave machine, chili/cheese machine, coffee, and cappuccino equipment, etc.
• Employees utilized the following manual equipment: Flat card, hand-truck, grocery basket, rubber gloves, mop, broom, and cleaning materials such as degreaser, defoamer, bleach, etc. Employees also handle liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents.

Safety & Sanitation:

• Must ensure and comply with a safe and hazard free work environment according to the Health Department and OSHA regulations.
• Display knowledge of all safety emergency procedures.
• Responsible for adhering to cleanliness, safety, and sanitation standards in accordance with department policies and the Health Department.

Qualifications

Minimum Qualifications:

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the tools and training provided.
• Ability to perform essential duties and work in the conditions described below.
• Ability to work as scheduled and arrive on time.
• Ability to communicate effectively (orally and in writing) in English.
• Ability to perform basic arithmetic operations.
• Ability to work alone whenever necessary.

Benefits:

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth (opportunity to become Lead Cashier or Assistant Manager)

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.