Field Service Engineer - Full-time

Are you someone who...

• Thrives on helping others?
• Enjoys solving challenging technical problems?
• Is passionate about working hands-on with computer hardware?
• Feels energized in a collaborative team environment?

You may be interested in the Field Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.

This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you’ll also participate in periodic training and occasional out-of-state travel.

What you'll do:

Customer Service

• Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
• Travel to customer sites to troubleshoot and resolve technical issues
• Provide exceptional service by responding quickly and efficiently to customer needs
• Communicate with confidence to ensure customers feel supported and their concerns are addressed
• Identify and proactively escalate potential technical issues
• Assist with data center relocations and inventory audits

Technical Knowledge

• Interpret maintenance manuals and collaborate with engineers to resolve complex issues
• Troubleshoot technical problems efficiently while managing multiple tasks
• Stay updated on industry advancements through training and certification programs
• Serve as a technical expert during sales calls when needed
• Document and share resolutions to improve team knowledge and efficiency

Account Management

• Prepare thorough audits and maintain documentation of service calls
• Proactively analyze and prepare for service calls to ensure quick and effective solutions
• Maintain accurate records of service activities, expenses, and customer interactions
• Collaborate with internal teams including purchasing, operations, and sales

What we're looking for:

• Strong troubleshooting skills with at least a basic knowledge of computer hardware
• Availability for on-call rotation to support customer needs
• Prior field service experience is a plus but not required
• A+ and/or Server Plus certifications preferred but not required
• Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

What we offer you:

• Workplace flexibility that empowers you
• Comprehensive training program – we hire the will and train the skill!
• Access to best-in-class support teams
• Opportunities for personal growth & career advancement
• Paid volunteer hours & your birthday off
• Multiple health insurance offerings starting on day one
• 50% health club membership reimbursement
• 401k match to help you plan for the future
• $30-$42/hour based on experience

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