Night Audit - Full-Time | Onsite Housing + $28-30 hourly earnings

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries—and you are enveloped by the same inspiration to discover, (dis)connect, and create.

Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded 2 Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.

The Night Auditor is a vital member of our overnight team, ensuring both the financial accuracy of resort operations and the seamless guest experience expected at a luxury destination. This role requires a calm, professional presence, a strong eye for detail, and the ability to represent the resort with confidence and care throughout the overnight hours.

Key Responsibilities

• Prepare and process daily night audit procedures and system back-ups
• Audit, balance, and report on all cash, credit, and charge transactions, including deposits, over/short figures, postings, and house charges
• Review and reconcile front desk accounts, including room charges, folios, taxes, adjustments, and disputed charges
• Ensure discrepancies are identified and reported to leadership and Finance promptly
• Input statistical data and income journal entries for the preparation of daily financial reports
• Balance and close all bank ticket codes daily
• Provide overnight guest services, including check-in/check-out, wake-up calls, and concierge assistance
• Serve as the point of contact for late-arrival and early-departure guests, ensuring seamless luxury experiences at all hours
• Monitor guest satisfaction and service recovery opportunities, resolving issues thoughtfully in line with Forbes-level service standards
• Collaborate with Security and overnight colleagues to maintain the safety and comfort of all guests and staff
• Support VIP arrivals, special requests, and in-room amenities as directed by management
• Perform duties as needed in the absence of Bell, Door, or Valet services
• Maintain a calm and professional presence in emergency situations; be knowledgeable of all front office and emergency procedures

• Support the overall success of the Front Office team with any other tasks as assigned

   

   

  Compensation & Schedule

• Wage: Base rate $24.15/hour + service charge (projected earnings average $28–$30/hour)

• Schedule: Full-time overnight position, 11:00 PM – 7:00 AM, five days per week. Days are flexible; weekend availability is required

   

   

  Benefits – Hyatt Hotels

• Annual allotment of free hotel stays at Hyatt properties worldwide
• Work-life benefits, including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance after 30 days (full-time colleagues)

• 401(k) with company match (full-time colleagues)

   

   

  Benefits – Ventana Big Sur

• Onsite housing available for eligible colleagues
• Paid meal breaks
• $15 per day gas stipend for qualified candidates

• Complimentary daily meal

   

   

  DEI Statement

• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• A true desire to satisfy the needs of others
• Previous hospitality/hotel experience preferred; luxury or Forbes/Michelin experience a plus
• Overnight or third-shift experience preferred
• Ability to work in a fast-paced environment with attention to detail
• Refined verbal and written communication skills
• Strong guest service orientation, with the ability to deliver Forbes-level hospitality standards
• Open availability, including weekends and holidays
• Possession of valid driver's license preferred

Physical Requirements

• Ability to stand or sit for extended periods during overnight shifts
• Frequent walking between front office, guest rooms, and resort facilities as needed
• Ability to occasionally lift, carry, or move items up to 50 pounds (e.g., guest luggage, packages, or front desk supplies)
• Comfortable working in low-light or quiet environments overnight
• Capacity to remain alert and focused during overnight hours