Pier Agent - $18.50/HR - Full-time

·         Are you looking for a part-time position that offers flexibility? 

·         Would you love to interact and meet people from all over the world? 

·         Would you like to have amazing views of the major cruise ships every time you work? 

·         Metro Shore Services is the company for you! 

Key Responsibilities

Pay Rate: $18.50 Per Hour

• Attends debark and embark staff meetings as dictated by each brand’s start time to understand sailing requirements and destinations for the day.
• Assist with setting up and breaking down of pier as needed at the end of the day.
• Assists guests disembarking the vessel with locating luggage and completing lost luggage forms, when necessary.
• Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guides the flow of guests throughout the terminal, including secure areas, walkways, check–in areas, gangways, and elevators/escalators.
• Guides guests on how they can receive luggage assistance for both debarking and embarking.
• Direct embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation.
• Ensure guests are on the correct path for debarking or embarking and keep guests from entering/exiting through closed or secure areas.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
• Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.

• Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
• Review and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
• As a check-in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provide guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training.
• Maintain the highest level of guest customer service and offer a certain level of cheer or sympathy as the situation requires.
• Perform other job-related duties as assigned.
• Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.

Requirements

• Positive attitude.
• Required to perform basic data input functions on a laptop computer, tablet, or handheld device.
• Communicate clearly with peers and guests.
• Listen to guests’ questions; respond and resolve appropriately.
• Greet each guest with a warm smile while maintaining a positive demeanor.
• Follow all company policies and procedures.
• Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
• Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor.

Minimum Qualifications

The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position.

Knowledge/ Experience:

• High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
• 1 year of customer service experience (preferred)
• Ability to secure TWIC card (based on location)
• Must be able to work SUNDAY’S, TUESDAYS, and THURSDAY’S – These days are required.

Skills/Abilities Pertinent to This Position

• Verbal & written communication skills in English. Other languages are not required but can be an asset.
• Basic mathematical skills to accurately handle cash payments from embarking guests and ability to process credit cards.
• Passion for customer service / satisfaction.
• Ability to interact and work at all levels as a team member.
• Great attention to detail dealing in embarkations documentation and requirements.
• Flexibility/adaptability to change while multi-tasking.
• High level of integrity

Salary Description

Hourly rate: $18.50