Front Office Admin - Patient Service Representative I

The Patient Service Representative I performs clinic front desk responsibilities related to answering phones, gives patient necessary information, take messages or transfer calls to appropriate individual; Check-in, discharge and scheduling of patients effectively to help ensure efficient operations and patient flow, while acknowledging and respecting patients, families of various diverse backgrounds, cultures and lifestyles, under the supervision of the clinic Manager. Appropriately maintains patient records in a confidential manner. Performs daily bookkeeping tasks.

Duties/Responsibilities:

▪ Receives and greets patients. Make patients feel comfortable, at ease and welcome to the clinic practice by engaging patient and/or parent in conversation.

Informs patients about programs and services at Unicare Community Health Center. Assists with applications and/or refers patients for various services. Check in patients upon arrival and be able to direct patient to correct point of contact upon arrival. Gather medical history and insurance information from patients. Ensure availability of treatment information by retrieving and updating patient records. Obtainsrequired signatures on consents and distribute patient information and compliance literature. Notifyingproviders of patient arrivals. Leadsand directs patients for their health exam. Performon-going customer service/patient care by answering multi-line telephone professionally and with a “smile” ready to serve them. Documentconversations as needed. Schedule patients over the telephone and in-person. Completes the fee ticket, collects payment and insurance information. Utilizes Electronic Practice Management (EPM) system to schedule appointments. Assemblespatient charts and maintains appropriate forms in the charts. Maintainpatients' files. Enters appropriate data into the Electronic Health Record (EHR) as necessary. Copies and sends patient's medical record upon written patient request. Types patient letters, correspondences, request for services and referrals. Receivesand distributes the daily documents received by courier, mail or fax. Interprets for the providers and staff as needed. Check out patients upon appointment completion. Schedule for future appointments. Perform general office duties, such as document preparation, scanning, mailing and filing.

Non-Essential Functions

▪ As directed by the Clinic Manager, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

Professional Requirements

▪ Maintain good attendance, arrive on time ready and prepared to perform job functions daily.

▪ Represent the organization in a positive and professional manner at all times.

▪ Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.

▪ Interpersonal skills to interact positively with patients who may be upset or stressed.

▪ Maintain clean, neat work area.

▪ Adhere to dress code, appearance is neat and clean.

▪ Maintain current license, registrations and/or certifications.

▪ Maintain patient confidentiality at all times.

▪ Maintain regulatory requirements, including all state, federal and local regulations.