Desktop Support

Position: IT Analyst/ Desktop Support Location: Cumberland, WI - Onsite Duration: 12+ Months (Possible Extension) Hours: 8am-4:30 pm Drug screen required The IT Analyst II is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, VOIP support, printers, server support and/or networking Skills Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows: WINTEL/LINUX NetPC, Standard & Process PC’s HP & Manufacturing Printers (HP, Zebra, etc.) Telecom — Ethernet, LAN/WAN, Firewall, Routers and Switches, VOIP Phones, TCP/IP, VPN & Wireless Provide Standard and Local Software Support — MS Office 365, Microsoft Teams, etc. Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime Maintain Dashboard Expectations for PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities Attend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities Must be self-motivated and willing to work with minimal work direction by applying basic skills Education Five years of IT infrastructure experience supporting Windows PCs, printers, and basic networking. HS Diploma