Program Director

If you’re a strategic, people-centered leader ready to make a meaningful impact, this Program Director role offers the opportunity to lead operational change, drive organizational growth, and shape the client experience—all while supporting and developing a strong team. Join us in transforming systems, improving outcomes, and building something truly impactful.

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Position Summary: The Program Director manages the business objectives and ensures action plans and policies are in place to meet those objectives at their respective program.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

Ensuring Accountability

Strong commitment to unwavering accountability. Ability to hold self and others to the highest standards. Commitment to a transparent organization culture and a solid infrastructure that fosters personal and organizational responsibility.

• Assumes accountability for the actions and performance of team members under their supervision.
• Establishing the appropriate risk parameters to achieve optimal outcomes
• Maintains a balanced approach to controls and risk-taking, ensuring effective and efficient operations within budget constraints while keeping costs within budget.
• Implements procedures to ensure that staff members possess the essential tools, resources, information, and equipment to efficiently carry out their duties.
• Encourages teamwork through mutual support, with a focus on achieving individual team goals.

RESPONSIBLITIES

• Manage operational budget spending and monitor operations performance against budget and governing organization expectations.
• Oversees the development and implementation of policies and procedures in collaboration with others to support strategic goals.
• Lead significant operational changes to achieve goals, client experience, and improve profitability.
• Participate in the development of a strategy to achieve short- and long-term operational and business development objectives.
• Manage the implementation of business objectives, guidelines, and strategies of the organization, and ensure that action plans or policies are in place to meet those objectives
• Manage the development of customer care standards, including performance metrics.
• Ensure that resources are aligned with the organizational structure and meet business needs.
• Manage and oversee the implementation of administrative policies and procedures to ensure efficiency and effectiveness.
• Ensure that programs have appropriate leadership and administrative structures in place to ensure the success of the operations.
• Oversees and ensures the proper on-boarding and professional development for all operations staff.
• Provides supervision for all residential leads and staff including professional development and recruitment and hiring, on-boarding and training, progressive performance improvement, and professional development plans, scheduling and timecard management.
• Experience with lean principles
• Rotational on-call requirements
• Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS

Education: Bachelor’s degree required; Master’s degree preferred

Minimum 5 years’ social work or healthcare leadership experience

WORKING CONDITIONS

1. Comprehension
   1. Ability to understand, remember, and apply oral and written instructions or other information.
2. Reasoning and Decision Making
   1. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
   2. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
3. Organization
   1. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
4. Communication
   1. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
5. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
   1. This position requires standing, walking, and bending for long periods.
   2. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

https://acrobat.adobe.com/id/urn:aaid:sc:US:124941dc-12ee-470b-9867-9d041713d9f8

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Generous PTO and holiday pay

For additional information on benefits:

https://triumphtx.org/wp-content/uploads/2025/03/EE-Benefit-Summary-3.25.25.pdf

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.