Floating Supervisor - Banking Branch Offices

FUNCTION: The Floating Supervisor assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch and Customer Service Center functions.

GENERAL DUTIES AND RESPONSIBILITIES:

1. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
2. Ensures that prescribed schedules and operating policies and procedures are followed.
3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
4. Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
5. Resolves customer problems in a positive and efficient manner.
6. Responsible for running a branch in the absence of the Branch Management team in an effective and professional manner. Opening and closing the branch as needed.
7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
8. Able to relate to other people beyond giving and receiving instructions.
9. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
10. Demonstrates the ability to be a role model, leader, and resource to peers.
11. Is an active member of an internal committee and has the ability to make a meaningful contribution. (Community service committees are not included)
12. Models QNB's Service and Sales Excellence. Takes personal initiative and is a positive example for others to emulate.
13. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
14. Required availability of all operating branch hours which include weekends.
15. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

1. Must be proficient in all aspects of job.
2. High School diploma or equivalent.
3. Previous supervisory experience (Three plus years or more).
4. Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
5. Successful in motivating team members in all aspects of QNB's Service Excellence.
6. Ability to lift and maneuver 25–30-pound coin bags.
7. Communication skills that model QNB's service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
8. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (completion of some college courses preferred).
9. Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns.
10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
11. Successful completion of any two PBA courses as recommend by SVP/CBO or EVP/CRO & CBBO (final grade of "C" or higher).
12. Must fulfill re-certification checklist.
13. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
14. PA Notary and Medallion Signature Certification.

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

1. Complete familiarity with the QNB's FSR, platform, and consumer loan application policies, procedures and guidelines.
2. QNB's sales system and product knowledge.
3. Previous experience in a Supervisory role