Program Supervisor

Program Supervisor 

Support Services at 1633 Valencia

Senior Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program and Division Description

Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 

1633 Valencia is a brand-new permanent supportive housing site for formerly homeless older adults in the Mission Neighborhood. Our program will provide welcoming, culturally congruent, and trauma-informed services to formerly homeless, income-eligible older adults aged 55+ residing at 1633 Valencia Street in San Francisco. Tenants are referred to through the Department of Homelessness and Supportive Housing’s Coordinated Entry and Housing Ladder programs. The Support Services team offers comprehensive case management focused on community building, housing retention and stability, connecting residents with community resources, benefits advocacy, health and wellness services, and social programming. Staff work closely with the Mercy Housing property management team, conduct wellness checks, resolve housing issues, and engage tenants in social groups and community building, while promoting a harm reduction approach and ensuring services are delivered equitably and inclusively in alignment with Felton’s mission. 

Job Description

Under the supervision of the Director of Older Adult Mental Health Services, this position leads a team of case managers and peer support specialists to serve tenants of the 1633 Valencia Apartments. The Program Supervisor coordinates the engagement, assessment, case management linkage, and housing stability services. The Program Supervisor will also coordinate closely with Mercy Housing, our property management partners, wellness checks, and emergency safety checks. The Program Supervisor will also coordinate the monthly group schedule and community meeting.  This leadership position provides structure and program development, in collaboration with the Director of Older Adult Mental Health Services and provides supervision to the three case managers and two peer support specialists on the team. 

Program Specific Responsibilities  

• Supervises the interdisciplinary team onsite to provide onsite support to residents 
• Creates a welcoming community milieu within the apartment building by supporting meal programs, community building events, and tenant advocacy. 
• Acts as a point person in collaborating with property management and HSH to support tenants in maintaining stable independent housing  
• Attends appropriate meetings with building partners, funders, and external partners, as directed by the Older Adult Mental Health Services Director 
• Provides crisis intervention and management to prevent eviction and hospitalization, and if necessary, collaborates with the clinical team to facilitate involuntary hospitalization. 
• At certain times, it may be necessary to also provide skill-building and case management services based on clinical needs.  
• Maintains thorough clinical records after each client contact or service, in accordance with mandated standards of San Francisco Community Mental Health Services and funders, including Medi-Cal/Medicare  
• Oversees the documentation of the community specialists and case managers, building capacity and expertise within the team. 
• Leads the team meetings and case conferences through presentation of cases, discussion of clinical issues, and exchange of resources and ideas, including hosting trainings from various experts  
• Manages data collection in the ONE system in collaboration with HSH and Mercy Housing 
• Participating in Felton’s training opportunities, including the development of specializations in evidence-informed treatments and practices, is an ongoing training approach. 
• Other duties and responsibilities may be assigned from time to time. 

Minimum Requirements and Qualifications

• Master’s degree or higher in Social Work or other Professional Counseling Programs, including MFTs/APCCs – or the equivalent experience in the field 
• Previous experience in leadership, preferably within a residential setting. 
• Bilingual in Spanish strongly preferred 
• Experience in case management and mental health treatment for at-risk adults and/or older adults, including co-occurring disorders (master’s level internship experience considered) preferred. 
• Moderate to comprehensive understanding of Specialty Mental Health Services, as defined by the Department of Health Care Services, in addition to skills in assessment, treatment planning, and mental health services related to individuals living with serious mental illness. 
• Excellent communication skills both in written and verbal formats 
• Knowledgeable about and consultation-oriented towards client risks for suicidality/violence, abuse reporting, dual role conflicts, and other ethical/legal obligations as they arise. 
• Solution-focused care planning and conceptualization skills within a multi-disciplinary team and with external agency partners and individuals. 
• Strong recovery model approach to care and ability to form strong therapeutic relationships with clients from diverse backgrounds, and who often are underserved by traditional care models. 
• Ability to effectively diagnose and make clinical rationales for psychiatric care utilizing the DSM-5-TR and other measures, including social determinants of health and functional impairment screenings, where appropriate. 
• Ability to work well under pressure while meeting multiple deadlines. 
• Computer skills proficiency in applications for electronic health care records, Zoom, Box, Microsoft/Outlook applications, and other technologies as needed for the role. 
• Ability to be a team player with a welcoming attitude. 

Additional Information:

Reports to: Director of Older Adult Mental Health Programs 

Job Type: Full-time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $105,000 - $115,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.