Client Services Representative
•Today
| Verified Pay | $16 - $20 per hour |
|---|---|
| Hours | Part-time |
| Location | Wyoming, Minnesota |
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About this job
Job Description
Job Description
Client Services Representative (CSR)
Blue Sky Animal Hospital – Wyoming, MN
About Us
Blue Sky Animal Hospital is a progressive, privately owned small animal practice committed to providing high-quality medicine and compassionate care. We are a Fear Free® focused team that values respect, collaboration, and excellent client communication. Our CSRs are the first point of contact for our clients and play a vital role in creating a welcoming, professional, and supportive environment.
Position Overview
The Client Services Representative (CSR) is responsible for delivering outstanding client experiences by managing front desk operations, facilitating communication between clients and the veterinary team, and ensuring seamless appointment flow. This role requires strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities
- Client Care & Communication
- Greet clients warmly in person and over the phone.
- Schedule, confirm, and manage appointments efficiently.
- Educate clients on hospital services, preventive care, and financial policies.
- Assist clients with questions, concerns, and follow-up calls.
- Greet clients warmly in person and over the phone.
- Administrative & Technical
- Manage electronic medical records with accuracy and confidentiality.
- Process invoices, payments, deposits, and maintain cash drawer accuracy.
- Support reminder systems, prescription refills, and medical record requests.
- Maintain reception area cleanliness and organization.
- Manage electronic medical records with accuracy and confidentiality.
- Team Collaboration
- Act as a liaison between clients and the veterinary medical team.
- Assist technicians and veterinarians in facilitating smooth patient visits.
- Participate in staff meetings, training, and continuing education opportunities.
- Act as a liaison between clients and the veterinary medical team.
Qualifications
- Prior customer service experience (veterinary, medical, or hospitality preferred).
- Strong communication and organizational skills.
- Proficiency with computers and practice management software a Plus.
- Ability to multitask and remain calm under pressure.
- Positive, professional, and team-oriented attitude.
Physical Requirements
- Ability to stand, sit, and move between areas of the hospital throughout the day.
- Comfortable handling occasional animal interactions in the lobby.
- Lift up to 30 lbs occasionally.
Benefits & Culture
- Competitive hourly wage with growth opportunities.
- Essential Sick & Safe Time.
- Product/Service Discounts (IRS Max) and Pet Stipend.
- 401k W/Employer Match.
- Supportive, inclusive workplace culture where your contributions matter.
Position Type: Part-Time
Reports To: Practice Manager/Client Services Lead
Reports To: Practice Manager/Client Services Lead
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1171874192 Posted: 2025-10-13 Job Title: Client Services Representative
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