Service Technician

Must Haves:

• 1+ years of experience in a customer-facing position, preferably in the telecommunications industry
• Active, valid driver's license and a clean driving record
• Ability to pass a background check
• Excellent communication and professionalism
• Ability to lift 75 pounds and comfortable performing aerial work on a ladder or bucket truck as needed

Plusses:

• Prior experience in telecommunications and fiber optics

Day-to-Day:

Insight Global’s client is seeking a Service Technician in New Castle, CO, for a 6-month contract. The Service Technician regularly performs service activations and installs of fiber networks, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating.

Job Duties

• Performing general installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining the fiber network.
• Directly engaging with customers at install locations to ensure timely, efficient, and optimal activation/connectivity.
• Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing.
• Ability to perform fiber drops on site from handhole to house with supervision.
• Understand the mainline and drop-blowing process and assist teams with supervision.
• Understand basic concepts of the data center and its components.
• Ability to perform basic troubleshooting to identify connectivity issues from home to handhole.
• Build a splice dome and express dome installation with supervision.
• Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues.
• Complete general repair of the network, including troubleshooting at the NID/home/handhold.
• Basic understanding of Utility locates.
• All other duties as assigned.

Knowledge, Skills, and Abilities – willing to teach!

• Customer interaction
• Drops/Installation
• FTTH Installation
• Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing.
• Cable Routing
• Power tools
• Ability to participate in on-call rotation
• Ability to work in confined spaces.
• Ability to do aerial work on a ladder or bucket truck up to 35’.
• Ability to lift to 75 pounds while practicing safe lifting techniques
• Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
• Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc.)
• Compliance with all safety-related training/practices, including but not limited to ladder safety, weather, safe driving principles, etc