Swedish Speaking Service Desk Analyst - Full-time

Patrique Mercier Recruitment ES is searching for a skilled Swedish Speaking Service Desk Analyst to join our dedicated support team. In this role, you will play a vital part in assisting our Swedish-speaking clients, addressing their inquiries and resolving any technical issues they may encounter.

Your ability to communicate effectively and provide technical assistance will greatly enhance the customer experience, making this position essential for maintaining high service standards. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Key Responsibilities

• Respond to customer inquiries in Swedish via phone, email, and chat, ensuring a prompt and efficient service.
• Troubleshoot technical issues and provide reliable solutions to customers.
• Accurately document all customer interactions and resolutions in the service desk platform.
• Guide customers in utilizing products and services for optimal performance.
• Work collaboratively with team members to continuously improve service delivery.
• Participate in ongoing training to stay informed about products and customer service best practices.

Requirements

• Fluency in Swedish (both written and spoken) is essential. Your native language and nationality should be clearly stated.
• Experience in a customer service or technical support role is preferred.
• Strong problem-solving skills and analytical thinking.
• Excellent verbal and written communication skills.
• A collaborative team player with the ability to work independently.
• Willingness to learn and adapt in a fast-paced working environment.
• Commitment to delivering exceptional customer service.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks