Account Representative

PATHS, LLC offer a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE is home to 400 employees and that serve over 100 clients. Healthcare providers we service include: hospitals, physician groups, rehabilitation facilities, skilled nursing, clinics, emergency departments, medical transport, home health, and behavioral health.

PATHS, LLC, is currently seeking an Account Representative to work in our office in Newark, DE. 

This person will also be trained to provide coverage at our clients hospital locations in Wilmington and Dover, DE. 

Duties Include:

• Contacting patients to complete Medicaid applications
• Verifying patient health insurance information
• Working with patients and/or family members, employers, banks and federal/state offices for additional information as needed
• Accurately document information into various systems
• Performing duties such as faxing, filing, emailing, and making phone calls to facilitate completion of applications
• Provide coverage at hospital facility(ies) traveling to different client locations on an as needed basis

REQUIRMENTS 

• Bilingual Preferred (English/Spanish), but not required
• Excellent interpersonal skills both written and verbal
• Must have past customer service experience
• Working knowledge of Microsoft applications: Outlook, Word, and Excel
• Detail oriented, strong problem solver, and ability to work both independently and with team members, to meet monthly productivity goals.
• Must have reliable vehicle, valid driver's license and car insurance. Mileage reimbursement for travel to offsite facilities is provided.

Education & Experience

High school diploma or GED required

Physical & Environmental Requirements

Prolonged periods sitting at a desk and working on a computer. Also prolonged periods of being on your feet while on site at the hospital.

Must have reliable transportation to travel between PATHS office in Newark, DE and our clients hospital in Dover, DE

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Requirements

Offers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws. Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific). Employment eligibility will be verified through I-9/E-Verify. 

Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs.

Compensation & Benefits

Compensation: $17-$20 hourly 

Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and a 401(k) Plan with company match.

Training schedule is 8:30AM-5:00PM at our Newark, Delaware Office. 

Work schedule is 8:00AM-4:30PM OR 8:30AM-5:00PM 

Compensation details: 17-20 Hourly Wage

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