Northeast Operations Manager - Now Hiring

Regional Operations Manager - Northeast

Location: Remote based out of PA, NJ, MA preferred, with up to 75% travel across the Northeast including Virginia, Delaware, Pennsylvania, New Jersey, Connecticut, Massachusetts, New Hampshire, and Maine.

Position Highlights: 

Paradigm Oral Health is seeking a dynamic and results-driven Regional Operations Manager to support our growing network of oral surgery practices throughout the Northeast. You will play a pivotal role in overseeing the patient experience, practice efficiency, regional growth and success of multiple oral surgery practices. Reporting to the Regional Director, this role is ideal for a strategic leader passionate about operational excellence, team development, and delivering exceptional patient care. 

Role and Responsibilities:

• Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
• Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement.
• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region. 
• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices. 
• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.
• Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and provide feedback to drive individual and team growth and development. 
• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region. 
• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices. 
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices. 
• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance. 
• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region. 
• Performs other related duties as required

Qualifications:

• 5+ years of experience in dental practice operations, including multi-site or regional leadership
• Demonstrated success in driving operational performance and team development 
• Strong financial acumen, including experience with budgeting, revenue cycle management, and P&L management 
• Deep understanding of dental workflows, oral surgery procedures, and patient care standards in specialty practices 
• Thorough understanding of healthcare regulations, compliance requirements, and industry/market trends
• Excellent communication, coaching, and team-building skills, with the ability to inspire and motivate teams towards common goals 
• Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives
• Proficiency in Practice Management Software systems and Microsoft Office Suite 
• Based in the Northeast and able to travel up to 75% within the assigned region 
• Experience specifically within oral surgery specialty practices is preferred
• Background in scaling operations during periods of rapid growth
• Experience with KPI tracking and the use of data analytics in decision-making
• Bachelors or advanced degree in business, healthcare administration, or related field

Who We Are:
Paradigm Oral Health is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.

What We Offer: 
We prioritize your personal and professional wellbeing, covering aspects from health to financial and social welfare. 

• Health, Dental, Vision, with HSA Option
• Paid Life Insurance
• Accident and Hospital Indemnity Insurance 
• Paid Time Off and Sick Leave 
• 401k with Company Match 
• Short/Long Term Disability 
• Employee Assistance Program 
• National Discount and Rewards Marketplace
• Paid Parental Leave