Telecommunications Agent 1 - Information Desk - Full-time

**Penn State Health** - **Hampden Medical Center** **Location:** US:PA:Enola **Work Type:** PRN **FTE:** 0.001 **Shift:** Varied **Evening Shift Differential:** $2.00/hour  **Night Shift Differential:** $2.50/hour **Hours:** varied day shift and night shift hours **Recruiter Contact:** Samantha Leiss at sleiss@pennstatehealth.psu.edu (MAILTO://sleiss@pennstatehealth.psu.edu) **SUMMARY OF POSITION:** Provide 24/7 telephone coverage for PSH Hampden Medical Center. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Send an email to reflect any emergent changes that may come in after hours. **MINIMUM QUALIFICATION(S):** + High School Diploma or GED required **PREFERRED QUALIFICATION(S):** + One (1) year related experience **WHY PENN STATE HEALTH?** Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + **_Be Balanced_** with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + **_Be Secured_** with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + **_Be Rewarded_** with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + **_Be Supported_** by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. **WHY PENN STATE HEALTH HAMPDEN MEDICAL CENTER?** Penn State Health Hampden Medical Center brings acute inpatient medical services to communities in Cumberland, Perry, and York counties. The facility features 108 private inpatient beds and an attached outpatient medical office building. **YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.** _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Position** Telecommunications Agent 1 - Information Desk **Location** US:PA:Enola | Service and Trade | PRN **Req ID** 83469