Advertising Account Manager

Company Overview

The Catalyst Group (TCG) is a Louisville-based business accelerator with a diverse portfolio spanning real estate, marketing, PR, automation, financial services, government contracting, and talent placement. Our executives lead 9+ Lines of Business, each operating with bold vision, relentless execution, and a commitment to measurable results.

Position Overview

The Account Manager is the day-to-day owner of client success and delivery coordination across several TCG divisions. The role blends client-facing relationship management (approximately 60 percent) with internal project coordination (approximately 40 percent), ensuring every contract is fulfilled according to Service Level Agreements (SLAs), on time and on budget, and that clients are delighted.

Key Responsibilities

• Manage and lead client initiatives, communication and campaign execution.
• Translate client goals into clear work plans and track progress to measurable outcomes.
• Identify reasonable upsell/cross-sell opportunities (light farming) and route for action.
• Build and manage project plans in Asana; coordinate tasks and handoffs across teams.
• Set up, create, and monitor outbound campaigns (email, LinkedIn) using the approved stack.
• Ensure deliverables meet contract scope, timeline, budget, and quality standards.
• Report daily task progress to the Line of Business (LOB) leader.
• Escalate Service-Level Agreement (SLA) and administrative issues to the Business Operations Manager.

----Additional Requirements----

Required

• Experience in advertising, marketing, or public relations
• Customer Relationship Management (CRM) familiarity (Go High Level (GHL) or Vendasta)
• Strong written and verbal communication; confident leading client emails and meetings
• Organized, proactive, and accountable; able to manage multiple concurrent workstreams

Nice to Have

• Experience coordinating outbound campaigns (email, LinkedIn) and reporting outcomes
• Familiarity with basic performance metrics (response times, delivery timelines, budget tracking)

Equipment

• Bring your own (BYO) equipment unless otherwise negotiated

Location and Schedule

• In-office position (Louisville) with flexible work-from-home days on a case-by-case basis
• Core hours: 08:30–17:00 Eastern Time; occasional evening/weekend work may be required (client-specific)
• Travel: Periodic local travel to client sites/events; personally owned vehicle, valid/current driver’s license, registration, and insurance are mandatory

What We’re Looking For

• Strong organizational and multitasking skills with sharp attention to detail.
• Proactive problem-solver who thrives in a fast-paced, entrepreneurial environment.
• Maturity in handling private and sensitive matters.
• Previous agency and marketing experience is strongly preferred.

Compensation

$35,000 – $45,000 annually, commensurate with experience and qualifications.

If you are ready to be at the center of a fast-moving business portfolio and play a pivotal role in enabling high-level leadership, we want to hear from you.